Beeline has announced today a Client Day, according to which the company's leadership and staff from different departments (more than 50 employees in overall) will be communicating and working with customers throughout the day in the company's sales and service offices in the country. The press-service of the company has told ArmInfo that the event is implemented in the framework of Customer service improvement program and aims to improve Beeline services, making them as simple and convenient as possible, based on customers' feedback.
Considering the holiday season special attention is paid to the clients' preferences and proposals on Beeline roaming service. The company's employees have presented to the clients new tariffs on internet in roaming as well as "Connected+" roaming service and activated it for those clients who are planning to travel abroad in the nearest future.
"Telecommunications sphere is extremely dynamic, customers' requirements change very quickly, and we should exert constant efforts in determining them. Today Beeline staff tried to make one more step towards our clients, work with them individually, take their questions and solve their problems. I am sure that from this point of view, Client Day will be useful to Beeline customers and employees alike, meanwhile helping us provide simpler and more convenient services and be the most customer-caring operator on the market," noticed Beeline Armenia CEO Andrey Pyatakhin.
According to the source within the recent 6 months more than 8700 callbacks were made to the clients, their problems and inquiries have been solved and more then dozens of procedures were improved. The service quality control has been improved in Beeline offices, the queues have reduced and the time for waiting when calling to the client service has been reduced significantly. Transparent and strict policy of price formation was introduced in the company.
To note, the clients can receive consultation on the issues related to roaming in all the countries by +37480000612 Beeline free phone number. To note, ArmenTel CJSC (Beeline brand) is a member of VimpelCom Group. VimpelCom is one of the world's largest integrated telecommunications services operators providing voice and data services through a range of traditional and broadband mobile and fixed technologies in Russia, Ukraine, Kazakhstan, Uzbekistan, Tajikistan, Armenia, Georgia, Kyrgyzstan.